Check-in services of several airlines, including IndiGo, Air India Express, SpiceJet and Akasa Air, were temporarily affected on Thursday morning. This problem was seen at many major airports of the country including Delhi and Mumbai, due to which passengers had to face problems for some time. According to sources, the check-in system was affected due to a technical glitch at global airline reservation platform Navitair between 6:45 am and 7:28 am. This platform handles critical operations for airlines such as booking, ticket reservation, check-in and departure control.
The problem lasted for about 40 minutes.
Technical glitches slowed down the processing of passengers at counters and self-check-in kiosks. The disruption, which lasted for about 40 minutes, resulted in minor delays to some flights, although there were no reports of any major flight cancellations or mass flights. People associated with the matter say that the outage started from the Asia-Pacific region and later its impact reached some airlines in Europe as well. It was a matter of relief that the system was restored within about half an hour and operations at the airports gradually returned to normal. Passenger services became stable as soon as the technical problem was resolved.
Last year also there was a big technical hurdle
In November last year, about 800 flights were delayed due to a major technical glitch in the air traffic control (ATC) system at Delhi airport. This problem occurred in the Malaria Message Switching System (AMSS), which is an important part of the ATC data network. The glitch forced air traffic controllers to process flight plans, affecting flight schedules at several airports. Officials had described it as an “unprecedented” situation. Airports Authority of India (AAI) had then said in its statement that due to a glitch in the IP-based AMSS system on November 6, there was a delay in the process of giving flight plans, which affected ATC operations.
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