Supreme The court has directed Delhi’s famous ITC Maurya Hotel to pay a compensation of Rs 25 lakh to a woman named Aashna Roy. This case is of the year 2018, when Aashna got her hair cutting done from the salon of ITC Maurya Hotel. The salon had not done the cutting as per Aashna’s wish, due to which the woman had sought compensation of Rs 5.2 crore from the hotel. Let us tell you that earlier, the National Consumer Disputes Redressal Commission (NCDRC) had directed the hotel to pay a compensation of Rs 2 crore, after which the hotel had challenged the NCDRC’s decision in the Supreme Court.
The matter reached the Supreme Court for the first time in 2023
According to a TOI report, the Supreme Court said that there is no reliable material on record to justify such a huge claim. Let us tell you that Aashna had knocked on the door of NCDRC in 2018. The woman had claimed that she had to face a lot of problems due to bad hair cutting in the hotel salon. In July, 2018, NCDRC found ITC guilty of deficiency in service and directed them to pay compensation of Rs 2 crore. ITC appealed to the Supreme Court in this matter. In February 2023, the Supreme Court did not interfere in the decision of reduction in service.
Woman asked for compensation of Rs 5.2 crore for the second time
However, the Supreme Court had asked NCDRC to review the compensation amount as the woman had not provided any concrete evidence to justify such a huge demand. ITC had deposited Rs 25 lakh in the Supreme Court and this amount was sent to NCDRC. When the case came to NCDRC once again, the woman increased her compensation demand to Rs 5.2 crore. After which the Commission once again directed the hotel to pay a compensation of Rs 2 crore as well as 9% interest every year from the date of filing the complaint.
What did the court say in its decision
Dissatisfied with this decision of NCDRC, ITC once again appealed to the Supreme Court. The bench of Justice Rajesh Bindal and Justice Manmohan reprimanded the woman and said that she presented such evidence which does not inspire confidence, especially in such circumstances when the loss claimed is in crores. Writing the judgment, Justice Bindal said, “The evidence on record does not make out a case for awarding such a huge compensation to Aashna Roy. Compensation cannot be awarded merely on the guesswork or whims of the complainant. To make out a case for awarding compensation, especially when the claim is worth crores of rupees, some reliable and credible evidence must be produced.”
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