The Reserve Bank of India (RBI) has issued important instructions regarding the process of filing complaints against banks, NBFCs, payment system participants and credit information companies. RBI has clarified that it is necessary for consumers to follow the prescribed procedure, otherwise their complaint may be rejected.
Correct procedure for filing complaint
- According to RBI, it is mandatory to follow these steps to solve any problem:
- First of all lodge your complaint with the concerned institution (Bank/NBFC/Payment Company etc.).
- After filing the complaint, take its Acknowledgment or Reference Number.
- Only if the issue is not resolved within 30 days or the response is not satisfactory, proceed to the next step.
When to go to RBI Ombudsman
If resolution is not received within the stipulated time, you can file a complaint with the RBI Ombudsman:
Through RBI CMS portal (cms.rbi.org.in) or through post:
CRPC, Reserve Bank of India, Sector 17, Chandigarh – 160017
Where to get more information
RBI website: https://rbikehtahai.rbi.org.in/
Helpline Number: 14448
Reserve Bank of India says that it is very important to adopt the correct procedure for resolving complaints related to banking services, so that your complaint can be heard and resolved effectively.
Be cautious in digital transactions
RBI has advised people to be cautious while doing digital transactions.
- Do not share OTP to receive money.
- Be careful when scanning QR codes.
- Do not click on unknown or suspicious links.
- Please confirm name and amount before making payment.
Don’t be a money mule
A money mule is a person who moves or transfers money obtained illegally on behalf of someone else.
Warning from RBI and security agencies:
- Never transfer money on the request of an unknown person.
- Do not engage in any suspicious transactions.
- Getting involved in illegal money transactions is a serious crime.
- Be safe, follow the law and avoid becoming a money mule.