During train journey, “Which station will you come to now?”, “Is the train late or not?” Or “Why are there no lights in the coach?” Such questions come in the mind of every traveller. Now to get answers to these questions you will neither have to make long calls nor wait for hours. To further improve the convenience of passengers, Indian Railways has introduced a new and easy solution. Railways has started SMS service on helpline number 139, through which passengers will be able to provide necessary information and register their complaints by sending a simple message.
Till now, passengers had to call 139 to get PNR status, train timings or other information. It took time to connect the call and sometimes there were problems due to network or busyness. In view of this problem, Railways has now started call as well as SMS based service, so that passengers can get information immediately and without hassle.
Focus on the needs of passengers
According to railway officials, this facility has been started keeping in mind the increasing needs of passengers. Earlier, assistance was provided to passengers through 139 call service and ‘Rail Madad’ app. Now with the addition of SMS service, this system has become more easy and effective. Through this service, passengers can get information related to their PNR status, arrival and departure time of the train, current location and operation of the train in just a few seconds.
Complaint immediately through SMS
Not only this, if any kind of problem occurs while traveling in the train or while waiting at the station, passengers can also lodge their complaint through SMS. Information about filth, poor condition of toilets, lack of water, electricity problems or other inconveniences can be directly sent to the Railways. As soon as the SMS of the complaint is received by the railway system, the concerned department employees will be immediately sent for resolution. With this, problems will be solved much faster than before.
message like this
| Service | SMS format | SMS like this |
| rail help complaint | MADAD Complaint PNR | MADAD Water Shortage 1234567890 |
| Parcel Status | PRR Parcel Reference No. | PRR 1234567890 |
| train location on any date | SPOT Train No. DDMMYY | SPOT 12345 160126 |
| train location at a station | SPOT Train No. Station Code | SPOT 12345 NDLS |
| train route | Route Train No. | Route 12345 |
| Train Arrival and Departure | AD Train No. Station Code | AD 12345 NDLS |
| PNR information | PNR No. | PNR 1234567890 |
| train location | SPOT Train No. | SPOT 12345 |
the journey will be easy
Railways believes that this initiative will improve the experience of passengers and provide them with greater confidence and convenience during their journey. This service will prove to be very helpful especially for elderly passengers and those who want to avoid apps or long calls. Overall, this new “SMS Jugaad” of Railways is being considered an important step towards making the journey of passengers easier, faster and stress-free.
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