
Insurance: While on one hand the government is making efforts to bring more and more citizens of the country under the ambit of insurance, on the other hand the people who have taken insurance are troubled by their insurance companies. The Finance Ministry on Tuesday shared very important information and figures in Parliament regarding complaints related to insurance. In the financial years 2022-23, 2023-24 and 2024-25, maximum customers reported in their complaints that their insurance company is not settling the claim. Citing Insurance Regulatory and Development Authority of India (IRDAI) data, Minister of State in the Finance Ministry Pankaj Choudhary said a total of 2,57,790 complaints were filed against insurance companies in FY 2024-25, up from 2,15,569 in FY 2023-24 and 2,02,640 in FY 2022-23.
The most important reasons for complaints made by policyholders
According to an Economic Times report, Pankaj Chaudhary, while replying to a question asked by Rajya Sabha MP Medha Vishram Kulkarni today, said that the other four major reasons for policyholders filing insurance-related complaints with IRDAI are rejection of claim without giving any reason, non-payment of survival benefit, non-payment of maturity benefit and difference between the estimated loss and the amount decided by the insurer. Are included. Highest number of complaints were received against LIC in the financial year 2024-25. In this case, the name of Star Health and Allied Insurance Company Limited is in second place.
Highest number of complaints received against these companies in the financial year 2024-25
| serial number | Insurance company name | number of complaints |
| 1 | LIC | 74,104 |
| 2 | Star Health and Allied Insurance Company | 20,527 |
| 3 | National Insurance Company Limited | 12,859 |
| 4 | Care Health Insurance Limited | 10,281 |
| 5 | United India Insurance Company | 10,126 |
| 6 | Neeva Bupa Health Insurance Company | 7,970 |
| 7 | ICICI Lombard General Insurance | 7,781 |
| 8 | The New India Assurance Company Limited | 7,768 |
| 9 | HDFC ERGO General Insurance | 7,326 |
| 10 | The Oriental Insurance Company | 6,854 |
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